Returns & FAQ

Returns & Refunds

We want you to feel confident in your purchase and satisfied with your experience. If something isn’t quite right, we’re here to help.

You may return eligible products within 60 days of delivery for a refund of the purchase price (excluding original shipping and handling), provided the items are in their original, unopened condition. Please note that items marked as non-returnable are not eligible for a refund.

How to Start a Return

To initiate a return, please contact our customer care team. Return shipping costs are the responsibility of the customer.

• We strongly recommend using an insured and trackable shipping service, as you are responsible for the item(s) until we receive them.
• Once we receive and inspect the returned product, refunds are typically processed within 6 business days and issued to the original form of payment.

We reserve the right to determine if returned products meet our return policy criteria. If a return does not qualify, the product may be sent back to you, and original costs may be retained.

If there are any outstanding amounts owed under your order or trial agreement, you authorize us to charge the associated payment method. If that is unsuccessful, another method on file may be used to complete the transaction.